FAQs


WHAT IS ELI?

Thank you for asking about Eli. I am so excited to tell you about Eli because I think she will "rock your world".  She is so easy and simple to use, you will wonder why you haven't been making flower bouquets forever.  Let me explain.

Eli has been designed to solve the problems DIY'ers have been experiencing for decades. How to get the results that florists achieve with no experience or training?  They make it look so easy, but as you and I know, it's not!  OMG! until Eli came along, I struggled just like you and most of the time gave up! Unlike all the "How to" videos you've been watching, Eli is not another tutorial, but is a "tool" that makes it "super easy" and fun to create your bouquet.  Eli was professionally designed in a spiral shape to mimic the shape of a hand-tied bouquet. Eli is the wire skeleton inside your bouquet that keeps all your flowers in place.  She becomes invisible as you add more and more flowers.  No need to watch countless "How to" videos, "YOU JUST ADD FLOWERS". Not only that, but it only takes a little of your imagination and creativity to achieve success in less time than it takes you to drive to your local supermarket. 

Eli is truly the missing link between the flowers you just purchased and the "kick ass" bouquet you want to create. 

DOES ELI REALLY WORK?

Absolutely YES!  I know your greatest fear is spending your hard earned money on buying flowers and when you get them home, you don't know where to start.  I totally understand!  Trust me, I have tried numerous times and always got the same awful result.  What's Einstein's definition of insanity? "doing the same thing over and over again, but expecting different results”. That was me before Eli.  You can try to learn by watching a gazillion "How to" videos, but they become overwhelming and generally you don't get the result you were looking for.  

With Eli, you now have the "tool" that simply allows you to individually place your greenery and flowers, while Eli does all the hard work holding the stems in place. You simply focus on the fun, creative part.  "YOU JUST ADD FLOWERS".

HOW IS ELI DIFFERENT?

ELI is so different, there isn't anything in the flower industry that compares.  All other devices are intended to be supported in/on vases, don't retain the shape of the bouquet unless you are holding it, or are visible from the sides, bottom or top when hand-held.  Eli is invisible, as she is hidden inside the bouquet by the flowers and greenery.  She's only there to support the flowers and create the beautiful shape of the bouquet. 

Eli allows you to:

  • Create your own flower bouquet without any assistance from another pair of hands

  • View your on-going design from all sides (3600)

  • Eliminate the need for tape, wire, foam, plastic eggs and elastics; a significant materials cost savings and frustration eliminator

  • Put your on-going bouquet down and talk on your phone, answer the door, respond to your social media accounts, or any other multitude of tasks without fear of destroying your wonderful creation

  • Give you the freedom to change your flower design an infinite number of times until you are ecstatic with your final bouquet. You simply pull out one flower and replace it with another 

WHO OWNS THE COMPANY?

ELI is the creation of Ms. Daljit Stewart (Daljit), inventor and 100% owner of Bouquet Solutions Inc. YAY "Girl Power"!  She is Canadian and proud of it.  Daljit is just like you, she wants to make a difference in the world and give you the confidence that you can do anything you put your mind to!!  

Daljit’s passion to create Eli is only surpassed by her desire to “Save You Money and Time” to create an unforgettable experience that will last a life time.

HOW DO I KNOW HOW MANY FLOWERS TO BUY?

Eli has been designed for using up to ~18 flowers (e.g. roses, peonies, carnations etc.) plus greenery.  Of course, the size of the flowers does determine the number of flowers that can be used in each bouquet.  For example, you would use less hydrangeas or lilac flowers than other smaller flowers, like those mentioned above.  I'll say it again, choose your favorite flowers, hold Eli in one hand and "Just add Flowers".  For those of you still a little fearful, to get you started, I have provided short step-by-step instructions to show you how easy it is to make your perfect bouquet.  As time goes on, I will be adding recipe cards for weddings, special events, and every day occasions.   

HOW DO I DECIDE WHAT FLOWER BOUQUET ARRANGEMENT TO MAKE?

Let's face it.  All of those beautiful flower bouquet photographs you see on Pinterest, Instagram, Facebook and other social media sites are never going to turn out the way you see them.  It’s really up to you and your imagination!  With Eli, it's more about picking the type and color of flowers you really love and placing them in Eli one at a time until you have created your very own special bouquet that you are immensely proud of.  Remember, "Just add Flowers".   

DO I HAVE TO PAY THE GST/PST/HST ON MY PURCHASE IN CANADA?

No, as a new business we are not required to charge the GST, PST or HST to our Canadian customers.  There is also no requirement to charge sales tax for any customers outside of Canada, provided they take delivery of the goods or services outside of Canada.  

IS SHIPPING EXPENSIVE?

We realize that the main reason customers abandon their shopping cart is due to shipping costs, which is typically out of our control. 

To solve this problem, for orders under $75, we took a hard look at various options for shipping and came up with a solution that cuts your standard shipping costs by up to 50%.  How did we do it?  For our Canadian customers, we selected a "brand new" shipping partner that is significantly cheaper that UPS, FedEx and Canada Post. We also selected a variety of shipping boxes that will allow us to ship multiple Eli's in the same size box (e.g. 8 Eli's can be shipped in the same size box as 4 Eli's), reducing the overall weight and dimensions.  It's all about saving our customers money anyway we can!  

For our US customers, we ship via USPS once again significantly reducing shipping costs to our neighbors. 

For all orders over $75 in Canada and the continental US, we have absorbed the cost of shipping in our pricing and offer free shipping to our customers.

WHAT IS YOUR RETURN POLICY?

We believe that you will be thrilled with your new Eli, and will have hours of fun creating the perfect bouquets.   However, if Eli is damaged in any way from shipping, please contact us immediately and we will send you a new Eli at no cost.  Our return policy is valid for 14 days from the date of shipping.

HOW DO I KNOW MY CREDIT CARD INFORMATION WILL BE SECURE?

We were very concerned when we were determining which e-commerce platform to utilize for our credit card transactions.  Trust me, I have had my personal identity and credit card information stolen and it caused me no end of grieve.  Therefore, whatever e-commerce platform we chose, we wanted to make sure that security measures were in place to minimize and hopefully eliminate this type of fraud.  After considerable review of the vast number of e-commerce platforms available, we selected a third party vendor service “Shopify”.  Shopify adheres to the Payment Card Industry Data Security Standard (PCI DSS) which is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.  Shopify meets all 6 categories of PCI security, including cardholder data protection.